If you would like to request access to your personal information held by Southern Cross Care (Qld) Inc.
If you are concerned information may be inaccurate or inappropriately handled, please contact the supervisor of the facility.
Or contact the Commonwealth Privacy Commissioner.
Southern Cross Care (Qld) Inc is committed to respecting the privacy of your personal information.
In compliance with the Commonwealth Privacy Act we are bound by a set of National Privacy Principles that establish the benchmark for how personal information should be handled.
As part of our standard business procedures, all personal information received by Southern Cross Care (Qld) Inc is dealt with in a uniform manner and great care is taken to maintain the security of this information at all times.
We believe that our residents can feel safe in the knowledge that we safeguard their personal health information ensuring that confidentiality is respected and information is stored securely.
Southern Cross Care holds information about our residents, which may include the following limited financial information:
Details of appointed attorney or alternative decision makers
Contact phone numbers and addresses
Medical reports/history
Care plan recording ongoing care needs and strategies
Social history
Southern Cross Care (Qld) Inc collects personal information for the following purposes:
To comply with the provisions of the Aged Care Act 1997
To provide appropriate ongoing care
To enable us to contact any nominated person to lawfully inform of a residents health status
To enable the facility to provide relevant financial and asset information to the Commonwealth Government to determine our funding entitlements and to set your daily fee
To lawfully liaise with your nominated representative.